Pay for customer service representatives in every state, what it comes to after tax, and how far it goes after local prices and rent.
Customer service representatives earn a median of $44,770 a year, or $21.53 an hour, 12.2% less than the $50,980 median for all jobs. Pay is highest in Washington ($50,330) and lowest in Mississippi ($36,380). Occupation code 43-4051 in the Bureau of Labor Statistics survey.
Half of the 2,595,750 customer service representatives in the survey earn between $36,870 and $51,780. The bottom tenth earn under $31,750, the figure the Bureau itself uses as a rough guide to starting pay, and the top tenth more than $63,590. The average is $46,590; it sits above the median because the top earners pull it up.
| Nationally | Per year | Per hour |
|---|---|---|
| Bottom 10% earn less than | $31,750 | $15.26 |
| Bottom quarter earn less than | $36,870 | $17.73 |
| Median | $44,770 | $21.52 |
| Top quarter earn more than | $51,780 | $24.89 |
| Top 10% earn more than | $63,590 | $30.57 |
Hourly figures divide the yearly ones by 2,080 hours, the survey's own full-time year. Convert any salary.
The highest state medians are in Washington ($50,330), California ($49,560), Massachusetts ($49,120), Minnesota ($48,800) and District of Columbia ($48,250). The lowest are in Mississippi ($36,380), Louisiana ($37,330), Arkansas ($37,840), Alabama ($38,400) and West Virginia ($38,430).
Higher pay often comes with higher prices. Adjusted for each state's price level, pay goes furthest in Iowa ($52,517 at national prices), North Dakota ($50,214), Wisconsin ($49,918), Minnesota ($49,482) and Ohio ($49,162).
The most customer service representatives work in Texas (337,170), Florida (228,000) and California (176,850). Relative to all jobs, the work is most common in Arizona (26.9 per 1,000 jobs), Utah (25.6) and Texas (24.0).
On the national median of $44,770, a single filer in a state with no income tax takes home about $38,153 a year after federal tax, Social Security and Medicare, or $1,467 every two weeks. On each state's own median and taxes, take-home ranges from $30,356 in Mississippi to $42,620 in Washington. Work out your own paycheck.
The typical rent in each state's median county takes a median 43.3% of a customer service representative's gross pay, and stays under the usual 30% guideline in 1 of the 50 states and DC. With 10% down at a 7.03% mortgage rate, a single customer service representative earning the state median could afford the typical home in its median county in 0 of the 50 states and DC, under the 28% guideline. On the national median alone, that guideline stretches to about $120,636. Try it with your own numbers, or see where this pay covers the typical rent.
| Alabama | $38,400 | $18.46 | −14.2% | $43,232 | $31,154 | 42.9% | 33,290 |
| Alaska | $45,150 | $21.71 | +0.8% | $44,109 | $38,458 | 48.6% | 2,410 |
| Arizona | $45,690 | $21.97 | +2.1% | $45,383 | $37,750 | 43.9% | 87,020 |
| Arkansas | $37,840 | $18.19 | −15.5% | $43,526 | $31,552 | 34.8% | 20,680 |
| California | $49,560 | $23.83 | +10.7% | $44,762 | $40,493 | 59.4% | 176,850 |
| Colorado | $47,540 | $22.86 | +6.2% | $46,132 | $38,287 | 51.0% | 38,770 |
| Connecticut | $48,090 | $23.12 | +7.4% | $46,414 | $38,906 | 49.7% | 24,490 |
| Delaware | $48,190 | $23.17 | +7.6% | $48,283 | $38,613 | 47.1% | 7,470 |
| District of Columbia | $48,250 | $23.20 | +7.8% | $43,903 | $38,213 | 62.9% | 7,550 |
| Florida | $40,440 | $19.44 | −9.7% | $39,105 | $34,674 | 56.7% | 228,000 |
| Georgia | $39,630 | $19.06 | −11.5% | $41,156 | $32,045 | 50.7% | 97,850 |
| Hawaii | $45,650 | $21.95 | +2.0% | $41,518 | $36,490 | 83.3% | 8,010 |
| Idaho | $43,200 | $20.77 | −3.5% | $45,238 | $34,602 | 42.9% | 18,770 |
| Illinois | $46,130 | $22.18 | +3.0% | $46,149 | $36,962 | 31.3% | 100,970 |
| Indiana | $43,140 | $20.74 | −3.6% | $46,224 | $35,570 | 33.0% | 44,630 |
| Iowa | $46,090 | $22.16 | +2.9% | $52,517 | $37,462 | 26.9% | 30,100 |
| Kansas | $40,320 | $19.39 | −9.9% | $44,766 | $32,415 | 37.6% | 29,200 |
| Kentucky | $38,700 | $18.61 | −13.6% | $42,924 | $31,921 | 39.0% | 38,630 |
| Louisiana | $37,330 | $17.95 | −16.6% | $42,321 | $31,055 | 42.9% | 25,780 |
| Maine | $47,160 | $22.67 | +5.3% | $48,594 | $37,150 | 42.2% | 7,560 |
| Maryland | $42,830 | $20.59 | −4.3% | $40,806 | $34,612 | 54.4% | 37,740 |
| Massachusetts | $49,120 | $23.61 | +9.7% | $46,446 | $39,192 | 59.7% | 49,990 |
| Michigan | $43,950 | $21.13 | −1.8% | $45,678 | $35,626 | 36.6% | 71,310 |
| Minnesota | $48,800 | $23.46 | +9.0% | $49,482 | $38,555 | 31.6% | 53,340 |
| Mississippi | $36,380 | $17.49 | −18.7% | $41,839 | $30,356 | 47.6% | 20,860 |
| Missouri | $44,190 | $21.24 | −1.3% | $48,658 | $35,790 | 35.0% | 50,530 |
| Montana | $45,290 | $21.77 | +1.2% | $47,853 | $36,442 | 40.4% | 4,910 |
| Nebraska | $43,940 | $21.13 | −1.9% | $48,766 | $35,787 | 35.4% | 15,340 |
| Nevada | $40,560 | $19.50 | −9.4% | $40,569 | $34,770 | 53.6% | 32,110 |
| New Hampshire | $47,300 | $22.74 | +5.7% | $45,409 | $40,186 | 52.7% | 12,750 |
| New Jersey | $47,740 | $22.95 | +6.6% | $43,877 | $39,394 | 57.7% | 59,690 |
| New Mexico | $39,030 | $18.77 | −12.8% | $42,326 | $32,115 | 45.3% | 16,950 |
| New York | $48,000 | $23.08 | +7.2% | $44,477 | $38,321 | 38.7% | 141,090 |
| North Carolina | $40,240 | $19.35 | −10.1% | $42,661 | $32,907 | 48.2% | 89,510 |
| North Dakota | $44,670 | $21.48 | −0.2% | $50,214 | $38,072 | 32.6% | 5,750 |
| Ohio | $45,610 | $21.93 | +1.9% | $49,162 | $38,290 | 34.2% | 85,930 |
| Oklahoma | $38,650 | $18.58 | −13.7% | $43,999 | $31,711 | 39.4% | 34,460 |
| Oregon | $47,450 | $22.81 | +6.0% | $45,907 | $36,473 | 43.3% | 19,440 |
| Pennsylvania | $44,630 | $21.46 | −0.3% | $45,741 | $36,670 | 35.2% | 94,340 |
| Rhode Island | $47,550 | $22.86 | +6.2% | $46,490 | $38,603 | 62.2% | 7,890 |
| South Carolina | $38,860 | $18.69 | −13.2% | $41,451 | $32,345 | 47.0% | 51,000 |
| South Dakota | $40,650 | $19.54 | −9.2% | $45,888 | $34,842 | 38.2% | 6,120 |
| Tennessee | $42,830 | $20.59 | −4.3% | $46,620 | $36,594 | 41.7% | 59,730 |
| Texas | $40,420 | $19.44 | −9.7% | $41,646 | $34,657 | 43.8% | 337,170 |
| Utah | $43,140 | $20.74 | −3.6% | $43,636 | $34,923 | 48.5% | 44,490 |
| Vermont | $47,500 | $22.84 | +6.1% | $48,490 | $38,755 | 44.7% | 2,870 |
| Virginia | $42,730 | $20.54 | −4.6% | $42,263 | $34,314 | 51.5% | 59,850 |
| Washington | $50,330 | $24.20 | +12.4% | $47,032 | $42,620 | 43.6% | 39,760 |
| West Virginia | $38,430 | $18.48 | −14.2% | $42,940 | $32,002 | 34.5% | 9,860 |
| Wisconsin | $46,970 | $22.58 | +4.9% | $49,918 | $37,990 | 31.0% | 50,840 |
| Wyoming | $42,340 | $20.35 | −5.4% | $45,679 | $36,200 | 37.8% | 2,110 |
Click a column to sort it. “After local prices” divides the median by the state's price level (national average = 100). Take-home is for a single filer on the state median with no retirement or health deductions. Rent share is a year of the typical rent in the state's median county against the median pay. A dash means the survey publishes no figure.
Office Clerk $45,010 · Administrative Assistant $47,540 · Office Supervisor $69,500 · Bookkeeper $50,670 · Medical Secretary $45,930 · Receptionist $38,010 · Shipping and Receiving Clerk $45,260 · Executive Assistant $76,590